![]() I think someone else is using my account: You have to select why you think someone is using your account (Unauthorized purchases for example) and the write your email address, the captcha and follow the steps like in the two previous cases. I know my password but I can’t log in: For sign in Hotmail will recommend you write again your email address and password and make sure it is all correct if this doesn’t work you must write your email and the captcha and follow the steps like in the “I forget my password” option. You should receive a link to create a new password (By email) or a code to proceed and create a new password (By phone) follow the instructions and you’re done. You have two options now, use your alternative email address or your phone number, pick one and click next. I forget my password: Select this option and press Next, you’ll have to write your email address or your phone number, and then complete the captcha. Go to or and under the sign in fields you should see a link named “I can’t access my account” click on it. ![]() Sometimes, even by signing in a different computer than your regular one (Hotmail will know by IP address) the system security may activate, if this happens you can follow the next steps. If you forget your password or someone try to hack into your account you may have problems to log in hotmail.
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